Legal
Terms & Conditions.
Last updated: July 2026
1. About these terms
These terms and conditions apply to your use of the Topline Media website and to the services we provide to our clients. By browsing this site, contacting us, or engaging us to carry out work, you agree to these terms. If you do not agree with them, please do not use the site or our services. In these terms, "we", "us" and "Topline Media" refer to Topline Media, a lead-generation and content agency based in New Zealand, and "you" refers to the person or business using our site or services.
2. Our services
We help New Zealand businesses generate qualified leads through paid advertising and professional content. Depending on what you engage us for, our services may include:
- Content production, filming, editing and producing videos, reels, photography and other creative assets.
- Social media management, planning, scheduling, publishing and managing content across your social channels.
- Paid advertising, setting up, running and managing paid social and other advertising campaigns on your behalf.
The exact scope of work we carry out for you will be set out in your individual proposal or agreement.
3. Engagements and payment
The specific services we provide, the deliverables, timeframes and the pricing for any engagement are agreed separately in a written proposal, quote or services agreement between you and Topline Media. That document forms the contract for your project and, where anything in it differs from these general terms, the terms of your individual agreement will prevail. Payment terms, including deposits, instalments and due dates, are as set out in that agreement.
4. Performance guarantee
Any performance guarantee we may offer applies only where it is expressly stated in your individual client agreement, and it is subject to the specific terms, conditions and requirements set out in that agreement. Nothing on this website should be read as a standalone guarantee of any particular result.
5. Intellectual property
Ownership of the content and deliverables we produce for you, and any licence to use them, is dealt with in your individual client agreement. Until that agreement says otherwise, and until any relevant invoices are paid, work we create remains our property.
All content on this website itself, including our text, logos, branding, graphics and design, belongs to Topline Media and may not be copied or reused without our permission.
6. Testimonials and results disclaimer
Any results, case studies or testimonials shown on this site are illustrative only and are not typical. They reflect specific outcomes for specific clients and are not a promise or prediction of the results you will achieve. Outcomes vary from business to business and depend on many factors outside our control, including your market, your offer, your budget and general conditions.
7. Limitation of liability
To the fullest extent permitted by law, Topline Media is not liable for any indirect, incidental or consequential loss, or for any loss of profit, revenue, data or business opportunity, arising out of your use of this site or our services. Where our liability cannot be excluded, it is limited to the amount you have paid us for the relevant services. Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.
8. Governing law
These terms are governed by the laws of New Zealand, and any disputes relating to them or to our services will be dealt with by the New Zealand courts.
9. Changes to these terms
We may update these terms from time to time. The current version will always be posted on this page, with the "last updated" date shown above. Your continued use of the site or our services after any change means you accept the updated terms.
10. Contact
If you have any questions about these terms, please get in touch at mike@toplinemedia.co.nz.